The Knowledge Base is constantly maintained by the Support Team or you may want to view a series of frequently asked questions, to ensure you are fully supported as a valued client.
The Knowledge Base provides text, pictures and animated walk-throughs to teach you all you need to know about a specific task or even just to familiarise yourself with the Client Care Desktop system. The Knowledge Base is maintained by the Support Team to ensure the articles are up to date.
A series of Frequently Asked Questions have been created around the Client Care Desktop system, these have been compiled by the Support Team, and the articles have been added to the Knowledge Base.
The Extranet contains the licence codes for the Link systems, as well as a FAQ area for the Link product.
NB: Only LINK customers will have access to this extranet site.
The Webline portal is extremely user friendly however, if you do need support, log into the Webline system. If you click the ‘info’ button, from the left hand side menu items select glossary or help. User guides are available within the help section that will walk you through various areas of the Webline system.
At any point whilst using either the online or desktop version of Synaptic, press F1 to access detailed help pages about the area you are currently using.
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