Our Performance

At Capita Financial Software we are constantly striving to offer the best possible support to our clients and exceed expectations.

We want to ensure that our customers get the very best from our products, and so we try to deal with any questions or queries as efficiently as possible, to ensure contacting our Helpdesk is a positive experience.

Our ongoing improvement initiatives include; training for all of our support staff (product knowledge and customer focused courses) and an annual customer satisfaction survey.

We take all feedback on board, and model our service on the results to ensure we give our customers the service they require.

The results from our last survey (December 2008) are as follows:

Question	Target	Result
1. Courtesy of the helpdesk service	Good-Excellent > 80%	97%
2. Speed of response to initial call	Good-Excellent > 80%	80%
3. Quality of helpdesk response	Good-Excellent > 80%	91%
4. Update on progress by helpdesk	Good-Excellent > 80%	81%
5. Helpdesk product knowledge	Good-Excellent > 80%	92%

We will continue to strive to improve our results, and provide our customers with the service they deserve.